Frequently Asked Questions

We accept returns within 30 days of purchase as long as the shoes are in their original condition and have not been worn outside. Please bring your receipt or proof of purchase and we will provide a full refund.

Yes, we offer a selection of vegan and environmentally-friendly shoes. Look for the 'vegan' or 'sustainable' tags on our website or in-store.

Yes, we offer complimentary shoe fittings to ensure that you find the perfect fit for your feet. Please come in-store and one of our associates will assist you.

While we do not do in house repairs, we do have 2 Local Shoe Repair Shops we highly recommend.  Both are Authorized Birkenstock Repair Shops located in Vancouver, WA

Totem Pole Shoe Repair - 360-574-2323 

Cascade Shoe Repair -  360 -256-5121